I got a new laptop at work. Since I'm in IT, I'm responsible for installing all of the software I need. So it's going to take me a few days to get it up and running.
I gave my brother some more tech support. It sounds like his hard drive might be going. But it may also be a virus. We'll have to see, but I'll probably have to physically see it to determine the issue.
I also game him some phone support, but it sounds like his phone's battery is toast. He says it's mushrooming and he's surprised it hasn't burst. Scary. But a new battery's on the way.
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